Shipping Policy

Rock on with confidence at ROCKABILIA CLOTHING SALE! We’re here to make sure your band merch journey is as smooth as a killer guitar solo. Below, you’ll find all the details on shipping and our straightforward returns policy.

SHIPPING INFORMATION

We ship globally (excluding Asia and some remote areas) to get your band gear to you fast. Here’s the lowdown on how we roll:

Order Processing Time

We process all orders within 1-2 business days. Once your order is packed and ready, we’ll ship it out using one of the methods below.

Shipping Methods & Times

• Standard Shipping: Via DHL or FedEx
  • Cost: $12.95
  • Delivery: 10-15 days after shipping
• Free Shipping: Via EMS (for orders over $50)
  • Cost: Free!
  • Delivery: 15-25 days after shipping

Note: International orders may be subject to customs fees, which are the customer’s responsibility.

RETURNS & EXCHANGES

If something isn’t right with your order, we’ve got your back! Check out our policy to keep the rock alive.

Return & Exchange Policy

We accept returns and exchanges within 15 days of you receiving your items. All returned merchandise must be in original condition: unworn, unwashed, with all tags attached, and in the original packaging.

🚫 Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Bodysuits (due to the intimate nature of the product)
• Belt Buckles (if removed from original packaging)
• Any items that have been worn, washed, or damaged after delivery
• Products without original tags or packaging

Based on our website menu, this includes items like Bodysuits and Belt Buckles—so choose wisely, rockers!

How to Return or Exchange

Follow these steps to get your return or exchange rolling:

1. Step 1: Request Authorization

   Email us at [email protected] within 15 days of receiving your order. Use the template below to make it easy:

   Subject: Return/Exchange Request – Order #[Your Order Number]

   Body:
   Hello ROCKABILIA Team,
   I’d like to request a return/exchange for my recent order.
   Order Number: [Your Order Number]
   Name: [Your Full Name]
   Email: [Your Email Address]
   Items to Return/Exchange: [Item Name], Size: [Size], Quantity: [Qty]
   Reason: [e.g., wrong size, defective]
   For exchanges, desired replacement: [Item Name], Size: [Size]
   I confirm the items are in original condition with tags attached and unworn.
   Thank you, [Your Name]

2. Step 2: Wait for Authorization

   We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions. Don’t ship items without this—it’s key!

3. Step 3: Ship Your Return

   Package your items securely with the original packing slip and ship to:

   ROCKABILIA CLOTHING SALE Returns Department
   1677 Diamond Cove, Providence, US 02903

   Note: Return shipping costs are your responsibility unless the return is due to our error (like a defective item). We recommend using a trackable service for safety.

REFUNDS & CREDIT

Once we receive and inspect your return, here’s what happens:

• Refund Processing Time:
  • Credit Card/PayPal Refunds: 5-7 business days to process after we get your return.
  • Original Payment Method: Refunds go back to how you paid (Visa, MasterCard, JCB, or PayPal).
  • Store Credit: Available immediately if you prefer—rock on with a quick credit!
• Exchange Processing: Exchanges take 7-10 business days after we receive your return. We’ll ship your replacement via your original method.

INTERNATIONAL RETURNS

For customers outside the US: Return shipping costs and any customs duties are your responsibility. Use a trackable shipping service to protect your return—we want it to arrive safe and sound!

DEFECTIVE OR WRONG ITEMS

If you get a defective item or the wrong product, email us immediately at [email protected]. We’ll cover return shipping and expedite your replacement or refund—no worries!