ROCK ON WITH CONFIDENCE!

At ROCKABILIA CLOTHING SALE, we want you to be 100% stoked about your band merchandise. If something isn’t right with your order, we’ve got your back with our straightforward returns and exchanges policy.

RETURN & EXCHANGE POLICY

We accept returns and exchanges within 15 days of you receiving your items. All returned merchandise must be in original condition: unworn, unwashed, with all tags attached, and in the original packaging.

🚫 NON-RETURNABLE ITEMS

For health and safety reasons, the following items cannot be returned or exchanged:

  • Bodysuits (due to intimate nature of the product)
  • Belt Buckles (if removed from original packaging)
  • Any items that have been worn, washed, or damaged after delivery
  • Products without original tags or packaging

HOW TO RETURN OR EXCHANGE

Step 1: Request Authorization

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello ROCKABILIA Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Items to Return/Exchange: – [Item Name], Size: [Size], Quantity: [Qty] – [Item Name], Size: [Size], Quantity: [Qty] Reason for Return/Exchange: [Please specify reason – wrong size, defective, etc.] For exchanges, desired replacement: – [Item Name], Size: [Size] I confirm that the items are in original condition with tags attached and unworn. Thank you, [Your Name]

Step 2: Wait for Authorization

We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

Step 3: Ship Your Return

Package your items securely and include the original packing slip. Ship to:

ROCKABILIA CLOTHING SALE
Returns Department
1677 Diamond Cove
Providence, US 02903

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or defective merchandise.

REFUNDS & CREDIT

Refund Processing Time

Once we receive and inspect your return:

  • Credit Card/PayPal Refunds: 5-7 business days to process after we receive your return
  • Original Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Store Credit: Available immediately upon return processing if preferred

Exchange Processing

Exchanges typically take 7-10 business days to process after we receive your return. We’ll ship your replacement item via your original shipping method.

INTERNATIONAL RETURNS

International customers (outside US): Please note that return shipping costs and any customs duties are your responsibility. We recommend using a trackable shipping service for your protection.

DEFECTIVE OR WRONG ITEMS

If you receive a defective item or the wrong product, email us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement or refund.

QUESTIONS?

We’re here to help you rock your style! Contact our customer service team:

📧 Email: [email protected]
📍 Address: 1677 Diamond Cove, Providence, US 02903
⏰ Response Time: 1-2 business days

Keep rocking with ROCKABILIA – where band pride meets style!